Orders within the USA are shipped with FedEx. Orders within the UK are shipped with TNT.

At this time, we do not offer expedited shipping through our website. All orders are shipped with standard ground service. If you have urgent needs, please contact us to arrange a quote for faster shipping.

Most orders ship within 24 hours (excluding weekends and holidays). However sometimes in months of high demand instant inventory may not always be available. In this case you will be contacted back within 24 Hours [excluding weekends and public holidays] with an estimated time line for delivery.

Yes, we will provide you with a tracking number so that you may track the progress of your order with the shipping carrier.

We offer a 14 day money back guarantee. Returns must be initiated within 14 days of delivery.

The customer must pay for return shipping. All items must be in new condition, disassembled and returned in their original packaging. Returns will not be accepted where equipment has been damaged by the customer. Defects or issues must be noted prior to return.
The return address is:
KayakPro
1344 Van Buren St
Hollywood Florida 33019

Please notify us if you intend to return an item at Sales@kayakpro.com kindly noting the reason for return.

Refunds will be issued after the item is received and inspected to be in satisfactory condition

Refunds will be issued in the original form of payment.

KayakPro will cover all costs to correct a mistake made on our part. If the wrong item is shipped, we will provide a pre-paid shipping label to return the item. Please do not send an item back without this label. If parts are missing or damaged, we will ship replacement parts as ncessary.

We offer a full 1 year bumper to bumper warranty on our product. This warranty covers manufacturers defects. It does not cover damage incurred by abuse or misuse of the product.
* The onboard console is a particularly sensitive component of our Ergometers – please also refer to the on board console page for limitations of guarantee of this item.

Yes, we will provide you with a tracking number so that you may track the progress of your order with the shipping carrier.

At this time, we do not offer expedited shipping through our website. All orders are shipped with standard ground service. If you have urgent needs, please contact us to arrange a quote for faster shipping.

In using commercial 3rd Party carriers for product delivery, we cannot be responsible for delays in the delivery process, over which we have no control. International shipments that are sent may also be subject to customs holds and delays – we cannot offer any firm assurance that delays caused by Third party delivery agencies will not occur.